Payments & Refunds

You can book your stay online using our online booking tool. You will be asked for your credit card details. We do not keep those details locally on file, they are kept securely by Stripe. 

  • If you book more than 30 days in advance, you pay nothing until 30 days before your arrival date. 
  • You can cancel FREE of charge up to 30 days before your arrival date
  • We send you a reminder of your upcoming payment 33 days prior to your arrival date
  • We will automatically charge your card 30 days prior to your arrival date with the full amount of your booking unless you have notified us otherwise replying to our emails. 
  • Any cancellations made less than 30 days prior to your arrival date (and after you have paid in full) are not refunded. 
  • If your payment is declined, we will notify you and you will then have 24 hours to pay for your stay. Failure to do so will result in immediate cancellation of your booking. 

Accommodation Booking Policies:

We’re so happy you’ve chosen our property for your vacation.

Before you settle in and get comfortable, we would like to make you aware of the House Rules in place at our vacation rental. Understanding and complying with our house rules will make for a comfortable and fun stay for everybody!

Please read each of the rules carefully in order to avoid any danger or deductions from your security deposit upon check-out.

  • Please treat our house with the same respect as you would your own home. We’ve put a lot of effort into making this into a lovely space to be enjoyed by our guests.
  • Be sure to maintain a good level of cleanliness throughout your stay, this will make it much easier when check-out time comes!
  • In case of any accidental damage, we’ll look into the issue internally to decide if and how much the deduction or repair cost will be.
  • We hope you have lots of laughter and fun times during your vacation! However, we’d really appreciate it if you’re mindful and keep noise to a minimum during nighttime hours.
  • Please ensure you read and fully understand the house rules at the beginning of your stay. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
  • The large wooden door next to the kitchen is private and locked, please do not attempt to open it.

Inventory

At our vacation rental, we like to provide our guests with useful supplies in a starter pack, which they can use during their stay. You can find the complete inventory for the property in our Welcome Book. Here are a few rules to follow with regard to the items you’ll find in and around our home.

  • Tap water isn’t safe to drink. The local people do drink it, but if you’re not used to the water in Spain, we recommend not to drink it (it has very high levels of chlorine). You can buy water in the local store or our online shop ready for your arrival. 
  • We’ve provided dish soap for your use. If you run out, please buy the same brand, as it’s eco-friendly and will cause less harm to our local water supply.
  • There may be some canned goods and other imperishable foods in the kitchen. These are items left by other guests for you to use, which you are free to use as you wish. Always check the expiry date before eating anything. We always make sure not to leave expired food in the house, but oversights may happen.
  • The fireplace is electric. Please do not light fires in the chiminea as the flu is not attached so the apartment will fill with smoke. The electric fireplace will heat the room with a fan when you switch the fireplace on by plugging it into the socket

The Plunge Pool

Our guests love using the plunge pool at our vacation rental! It’s a great way to spend summer days while staying at our home. There are a few things we ask you to bear in mind regarding the pool.

  • Please avoid using glass tableware or glass bottles near the pool. You should use the plastic cups available for any poolside drinks.
  • If broken glass is found in the pool after your stay we may have to drain the pool which will incur extra charges for you. 
  • Guests must shower before entering the pool to rinse off any sunscreen. – Failing to do so may make the water cloudy. The pool cleaner only comes once every 10 days, so if we need to call him in due to improper usage of the pool, you may be charged for his visit (50€) 

The Neighbourhood

Just like our vacation rental, our neighborhood is important to us. Most of the residents live here full-time, though there may be some other short-term guests staying occasionally.

Please be sure to respect the community and try to keep noise levels to a minimum, especially after dark. Respecting the people and property around you will make your vacation more enjoyable.

  • Please try to avoid making any loud noise between midnight and 8 am to allow neighbors a peaceful night’s sleep.
  • If any neighboring residents report excessive noise or unruly behavior, we may have to evict you from our property and terminate the vacation rental agreement. This could result in loss of security deposit and rental amount.
  • In case of any disputes or neighbor complaints, it’s your duty to notify us as soon as reasonably practicable.
  • There are designated recycling and trash disposal areas. Please refrain from throwing any trash, such as bottle caps or cigarette butts, into neighboring properties.

Children & Pets

Our apartment is not child-friendly and we do not allow any children under the age of 14 to stay with us. The pool does not have a fence and the garden has a very steep slope which may be dangerous for children. 

If your 14+ year old can not swim, they are not allowed to stay with us. 

If you despite our warnings still decide to bring a child to the apartment as visitor or additional guest, we are not responsible for any accidents that may occur while they stay at the property. 

  • We do not allow children under the age of 14 to stay at our property
  • Any children over the age of 14 that can not swim are also not allowed to say with us. (The pool does not have a gate) 
  • Dogs are not allowed in the pool
  • Please keep an eye on your dog if it comes near the pool as it may fall in and may not be able to get out. 
  • Guests are fully responsible for the safety and security of their children and pets at all times, as well as any disturbance caused to other residents in the neighborhood.

 

Other Visitors & Guests

We want you to enjoy your vacation and time at our home to the maximum, but we do have to set some restrictions on visitor numbers for safety reasons. 

As part of our vacation rental agreement, we need the names and details of each member of your traveling party. In addition, please respect the maximum number of visitors and the rules regarding visitors as set out below.

  • Guests are allowed a maximum of 2 visitors during the day / early evening only. 
  • Guests are responsible for ensuring that any visitors comply with these House Rules.
  • Any additional overnight visitors must be approved in advance and are subject to an additional fee, as noted in our rates.
  • Failing to notify us about extra visitors staying overnights will result in a minimum fee of 200€ per night as penalty. 
  • Parties and large gatherings of any kind are strictly prohibited at our home. Any small gathering must comply with our other house rules regarding noise, the neighbourhood and visitor numbers.
  • Guests are to allow the homeowner or service access to the property for purposes of repair and inspection. The homeowner will exercise this right of access in a reasonable manner and advise beforehand where possible.

Kitchen & Utensils

No doubt, one of the biggest advantages of staying in our vacation rentals is our fully furnished kitchen. It’s perfect for rustling up tasty breakfasts, leisurely lunches and delicious dinners for you to enjoy.

We provide the basics, such as cooking oil, simple seasoning and some condiments. Please treat our kitchen with the love and respect you would your own to keep it in great condition for other guests.

  • Please be sure to ventilate the kitchen after cooking anything that could leave a strong smell behind. (Always use the extractor fan as instructed) 
  • Be careful not to wash food that remains down the drain. Please throw any kitchen scraps into the bin.
  • To help the environment, please only switch on the dishwasher when it’s full and use the eco-program where possible.
  • To simplify the inventory process, please return any kitchen items to where you originally found them.
  • Kitchen cleaning products are under the sink. If any products run out during your stay, please let us know so we can replace them for the next guests.
  • The general waste can be deposited at the top of the road in the urbanisation in the large bins. The town also provides special plastic & glass bins, please leave that in separated bags in the apartment before you leave, we will dispose of it if you don’t have the time. 

Electrical Appliances

You’ll find all the electrical appliances you need for a comfortable stay at our home. Please use them responsibly and ask other members of your party to do the same. This means adhering to the few rules we outline below.

  • Please make sure you switch off lights, fans or any other small electrical appliances when you go out. The same applies to air-con and heating – we’re an eco-friendly home!
  • In the unlikely case of a power outage, please call us immediately. 
  • No compensation will be given for any temporary outage of electricity, gas, water, cable, wifi, satellite or telephone service.
  • Please keep the airconditioning Temperature above 20ºC (The electric fuses may flip if you go below 20 degrees, and we may have to send someone round to flip them back on which could take time)
  • The airconditioning does not work if any window or door is open. Please close all windows and doors before switching on the airconditioning 
  • The airconditioning is on an automatic timer that switches the machine off after 1 hour. You can switch it back on using the remote control.

Safety & Security

While we have taken the necessary measures to make our vacation rental safe for incoming guests, you also have a role to play in ensuring the safety and security of your party. There are actions you can follow to keep the house secure during your stay.

  • Any time guests leave the vacation rental, they must ensure all windows and doors are closed and locked to maintain security and prevent rain and water damage.
  • We are not responsible for the loss of any personal belongings or valuables. If you misplace something in the house, please let us know so we can look for the item during the changeover and vacation rental cleaning.
  • Parents must not leave children unattended at any time. Any guest injuries sustained inside the house are not covered by our vacation rental insurance.
  • We have 2 security cameras inside the property which will be switched off and covered up during your stay. There is 1 camera on the exterior terrace. This camera will only come on at night from 10PM until the morning 9AM. It is switched off during the day. 
  • There is 1 security camera in the carport. It is on all day and records on movement only. 
  • Security camera footage is kept for 24 hours. if you need access to the footage after a break in or security breach, please contact us immediately so we can download the footage for your security firm. 
  • All doors and windows have sensors that alert us when they are open. This is to control the air conditioning and for your safety.
  • In case of any bad weather (rain, storms, etc.), please ensure you close the terrace umbrellas and store them securely to avoid breakage.
  • Always close umbrellas and the sun canopy before you leave the property and at night in case the weather changes while you are not around. 
  • Smoking & Vaping is not allowed anywhere inside the property.
  • Guests can only smoke outdoors and ashtrays are provided. 
  • Please do not throw cigarette butts onto the property’s garden. You should instead dispose of them in the ashtray provided. This is important as this could pose a huge fire risk. 
  • Discovering guests have been smoking inside the property will also result in an additional fee charged to your card of minimum 200€ maximum 1000€ depending on the level of cleaning that is needed in the property. 

Garbage & Recycling

We like to do our bit for the environment, and we ask that our guests do the same! There are clearly labeled containers for separating and recycling different materials under the sink and the regular trash can for non-recyclables.

  • Please dispose of garbage and recycling in the proper containers.
  • Please do not flush any sanitary products down the toilet. We provide a bin for this in the bathroom.
  • Please discard of your general rubbish in the large bins found at the top of the street at the entrance of the urbanisation when you leave. Any recycling (plastic, glass & carton) can be left in separate bags in the apartment upon departure and we will discart of them in the town if you don’t have the time to do so yourself. 

Parking

We have parking space on our property for 1 car. There is also the possibility for additional cars to park along our quiet, residential street, provided they do not block any neighbors’ property access and are not parked on designated parking spots. .

  • Please park your vehicle in the designated driveway space, ensuring car does not block the sidewalk.
  • The driveway sits on a small slope, please make sure you have put your car in park when you leave the vehicle. 
  • Please check that you have put your car in reverse when you reverse out of the driveway and don’t park your car too close to the wall. 
  • Please do not exceed 30 mph on approach to our home.
  • To go out of the urbanisation it is recommended you go down the road, turn the car and drive back up out of the urbanisation. It is a steep slope and doing it this way will save your clutch and handbrake) 
  • In case you or a member of your party has to park on-street, please be conscientious and do not block access to other properties.
  • The carport is off-limits for guests’ vehicles, only paying guests can park in the carport. 

Pets

Pets are welcome at our home! If you’re staying here with your furry friend, there are some things we’d like you to help us out with to ensure a smooth stay for everybody.

  • We know you love your pet, but we ask that you please don’t let them up onto the furniture, especially sofas and beds.
  • Guests are responsible for cleaning up after their pets. Please ensure you clean the up any mess your pet leaves, also when you walk them in the urbanisation or in town. Spain has a law that will fine you if you don’t pick up after your pet. You also need to splash some water over the area where your pet has urinated. 
  • Pets must not be outside of the property fence without a leash.
  • It is forbidden for pets to be in the outside areas of the property during nighttime hours. 
  • Keep your pet away from the pool. It may fall in and be unable to get out and subsequently drown. 
  • We are not liable if anything happens to your pet during your stay. 
  • Pets are not allowed in the pool. Keep your pet cool by spraying it with cold water from the hose. (run the water first as the water in the pipe may be hot!) 

BBQ & Outdoor Dining

Is there anything better than tucking into a barbecue on a sunny afternoon? We don’t think so! We provide all the necessary equipment to cook up a storm, but please follow the instructions below.

  • Please use the designated barbecue utensils and not the regular kitchen tongs.
  • Be sure to clean the barbecue after use, it’s much more difficult to clean the next day!
  • Our BBQ works with gas & lava stones. Please do not put charcoal in the BBQ as this may pose a fire risk and fines will range from 10.000€ to 100.000€ if you get caught lighting a charcoal BBQ in rural spain. 
  • There should be enough gas in the canister to use during your stay. If the gas runs out, please contact us to inform if we have a spare one available or purchase a new canister from the nearby petrol station (you have to bring in the empty canister before you can buy a new one) 
  • Please do not operate the BBQ while intoxicated, it is a gas BBQ and accidents do happen. If you don’t know how to connect the gas to the BBQ please contact us. 
  • Please only use the barbecue until 10 pm to keep noise and smells to a minimum for our neighbors.

Damages

While we know our guests won’t intentionally break anything at our vacation rental, we understand accidents can happen sometimes. Here is what you need to know about accidental damages or breakages during your stay.

  • Always report any accidental damages or breakages in a timely manner, especially before check-out.
  • Please do not move any furniture from one room to another without our permission first.
  • Please don’t take any bath towels with you to the beach and don’t use the bathtowels on the outdoor furniture. There are beach towels for that which we provide you with as well!
  • Don’t forget to bring your beach towels back with you from the beach.
  • If any damage to the property or its appliances is not covered by our insurance, the guest will pay for the repair costs from the security deposit.
  • A list of items is provided upon check-in. We will check this list after you check out and charge you accordingly for missing items. 

Final Note

We’ve set out these house rules so that every guest visiting our property has a safe, secure and, most importantly, fun stay at our place. Compliance with these rules is essential for every member of the traveling party. We hope you have a great time and find everything you need at our home.

  • Breach of any of these house rules is a breach of the terms and conditions of occupancy, as per the rental agreement you have signed.
  • We reserve the right to evict any guests or visitors from the property who refuse to follow these house rules.
  • In any case, please use common sense while staying in our house. If you’re unsure about any house rules and require further clarification, please call us.

 

Have fun! This is your vacation time, and we hope you make the most of our home, its amenities and your opportunity to relax and visit the surrounding area.

Purchased Shop Items

Overview

Any items you purchase in our online shop are not refundable. 

We therefore recommend you do your online shop about 1 week prior to your arrival. Don’t do your online shop just 1 day prior to arrival because then your items may not arrive in time. 

Monda is a village that does not have access to services such as uber-eats or uber-shop. This means, no shop deliveries will operate in this area. 

If you place your online shop order too late, it may take up to 2 days for it to arrive. 

If you place your shop order too early, and you need to cancel your booking, we do not refund any shop orders, so please make sure you do your shop order between 10 days and 3 days of your arrival.

  • Shop orders are not refundable
  • You can make an order up to 72 hours before your arrival (no later than that) 
  • We recommend you place your order between 10 days and 2 days of your arrival. 
  • Items as shown in our shop may vary in real time (due to shop items changing) we will always send you the correct item (even through the design of the item may have changed) 
  • We will place your items in your fridge for you and any dry items will be left on the kitchen counter along with a receipt of your order and a checklist. 
  • We are not responsible if you have any allergic reactions to any item you purchased in our online shop.